DDRT provides specialist outsourced and managed services to customers across the UK and EU, ranging from financial institutions, ADR providers, national food chains and blue chip corporations to claims management companies.
We have a particular expertise in customer service and complaint management and have partnered with a number of household brands and large corporations to provide one or all of our specialist services, including:
- Our unique customer service and complaints software
- Our specialise consumer law legal team, one hand to provide advice to customer service teams
- Our outsourced customer contact centre offering
- Our customer service support team
- Our data processing team
The customer service sector suffers from a limited labour pool and high levels of staff attrition, which drives up costs and compromises service quality. Many individuals who work within these roles, feedback that the position has a low retention rate and is not a long-term career prospect. This is where DDRT differs.
DDRT has one of the fastest growing specialist hub services in the consumer services world, where working in the sector is seen as a career, resulting in exceptionally low staff attrition rates. We have a natural cultural alignment with our clients and benefit from a world class telecommunications network and IT infrastructure. The difference in labour rates combined with the skilled workforce ensure we provide an exceptional quality of customer service at reduced cost.
Outsourcing provides the opportunity for you to focus on your core competencies, maximise process efficiency and reduce costs.
Our people are our most important asset. When creating our centre this was at the forefront of providing our employees with a great place to work.
We have created an environment that provides a workspace that maximises our team spirit and go-get attitude. When everyone plays their part and is rewarded for their efforts, it really is teamwork driving our success.
We don’t just find the best people for the job; we want to develop them as it’s important to us that everyone feels confident in their role. So, at DDRT, we put training & development at the heart of our business to enable us to deliver a world class customer experience.
We operate from our specialist hubs which provides a full customer service life cycle solution and is supported from our sister companies with expert legal services and software. Our service offer provides the optimum outsourcing solution having the benefits of outsourcing with the surety of an operation providing governance and commercial oversight.
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