Alternative Dispute Resolution (ADR)
Since the implementation of the ADR Regulations in October 2015, the use of ADR in relation to consumer complaints has increased significantly. In many sectors, complaint numbers are significant, leaving ADR providers with large numbers of complaints to process.
Our solution, Dashcom ADR, is a cloud-based software platform that facilitates the efficient processing of consumer complaints. The basic platform provides:
- A consumer portal, where the complainant can upload details of their claim and supporting evidence, communicate with the ADR provider and see the progress of their claim
- An ADR portal, where the ADR team can administer the claim
- A trader portal, where the respondent to the claim can see details of claims, communicate with the ADR provider and respond to claims.
- A management portal, where ADR management can monitor productivity of staff
Platform Features
Our platform has
Milestones
Such as ‘complete complaint file’
Built in Timings
In accordance with the timetable set out within the ADR regulations or as stipulated by individual regulators or trader
Process Flows
Functionality to create process flows
Reporting
Detailed data reporting and functionality to bespoke reports for regulators, management and subscribers to their ADR scheme.
Optional Modules
The platform also has a number of optional modules.
- Automated processes – such as initial assessment, decision making and compensation tracking
- Consumer text messaging
- API plug-ins for external databases/systems
Providers can either utilise the standard version of DashcomADR or DDRT can provide a fully bespoke system.
Utilization
Dashcom ADR is used by:
- Aviation ADR
- Comms ADR
- Consumer Arbitration
- Energy Arbitration
- Retail ADR
- Utilities ADR
- Travel Arbitration
- ABTA
Ready to Discuss Possibilities?
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