Airlines face considerable numbers of complaints and compensation claims from passengers, typically linked to flight cancellations and delays, lost and damaged luggage and PRM claims. Processing complaints involves airlines training large numbers of operatives on the likes of UK/EU261, the Montreal Convention and the Consumer Rights Act and therefore employing significant passenger complaint/compensation teams at a great expense. Some airlines even outsource this process to expenses city law firms.

Utilising our experience of providing the complaints software and portal for Aviation ADR and our extensive inhouse knowledge of aviation laws, DDRT has developed Dashcom AV, designed to automate and streamline aviation claims via AI processes and tried and tested algorithms, saving airlines considerable money and speeding up claim response times.


Platform Features

Our platform has

Built in Timings

In accordance with internal SLA's

Process Flows

Functionality to create process flows

Optional Modules

The platform also has a number of optional modules.

Providers can either utilise the standard version of Dashcom AV or DDRT can provide a fully bespoke system.

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