Holidays
Our solution, Dashcom H, is a cloud-based software platform that facilitates the efficient processing of consumer complaints in relation to package holidays.
The basic platform provides:
- A consumer portal, where the complainant can upload details of their claim and supporting evidence, communicate with the holiday provider and see the progress of their claim [This functionality is optional]
- A provider portal, where the holiday provider can see details of the claim, administer and respond to the claim.
Platform Features
Our platform has
Built in Timings
In accordance with internal SLA's
Process Flows
Functionality to create process flows
Optional Modules
The platform also has a number of optional modules.
- Automated processes – such as initial assessment, decision making and compensation tracking
- Consumer text messaging
- API plug-ins for external databases/systems
- Link claim look up
Providers can either utilise the standard version of Dashcom H or DDRT can provide a fully bespoke system.
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