Restaurants / Takeaways
Our solution, DashcomF, is a cloud-based software platform that facilitates the efficient processing of consumer complaints in relation to restaurants and fast food delivery.
The basic platform provides:
- A consumer portal, where the complainant can upload details of their complaint and supporting evidence, communicate with the restaurant/trader and see the progress of their claim [This functionality is optional]
- A trader portal, where the restaurant/trader can see details of the claim, communicate with the consumer and administer and respond to the claim.
- A location portal (to be used by a local restaurant/franchisee) in circumstances where the business has a centralised customer services provision.
Platform Features
Our platform has
Built in Timings
In accordance with internal SLA's
Process Flows
Functionality to create process flows
Optional Modules
The platform also has a number of optional modules.
- Automated processes – such as initial assessment, decision making and compensation tracking
- Consumer text messaging
- API plug-ins for external databases/systems
- Link claim look ups
Providers can either utilise the standard version of DashcomF or DDRT can provide a fully bespoke system.
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