DDRT

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We provide bespoke specialist complaint handling and management software driven by AI and established algorithms to some of the biggest brands in the UK, including airlines, ADR providers, holiday providers, restaurants/food delivery and retailers.

Complaint Handling & Management Software

We Provide Specialist

Some of the brands that Work with our Software

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The
Sectors

Alternate Dispute Resolution

Dashcom ADR is a cloud-based software platform that facilitates the efficient processing of consumer complaints. It features a portal where the complainant can upload details of their claim and supporting evidence.
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Aviation

DDRT has developed Dashcom AV, designed to automate and streamline aviation claims via AI processes and tried and tested algorithms.
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Holidays

DashcomH is a cloud-based software platform that facilitates the efficient processing of consumer complaints in relation to package holidays.
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Retail

DashcomR is a cloud-based software platform that facilitates the efficient processing of consumer complaints in relation to retailers and online traders.
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Restaurants / Takeaways

DashcomF is a cloud-based software platform that facilitates the efficient processing of consumer complaints in relation to restaurants and fast food delivery.
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Franchise Management

DashcomFR is a complete solution for franchisors, providing one platform for all your franchise needs, starting with the capture of franchise enquiries and leading on to operational matters.
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What We Do

DDRT develops cloud-based software for the processing of consumer complaints and management of franchises. Our software, known as ‘Dashcom’ is used by leading alternative dispute resolution schemes, airlines, holiday providers, restaurants/food delivery brands and retailers.

Our Team

Our inhouse team includes seasoned, experienced developers, data analysts, AI specialists, machine learning experts and project managers who are responsible for the development of ground breaking innovations, and the ongoing integration of new technologies in the Aviation and travel, customer service, hospitality and retail sectors.

We also have an inhouse legal team specialising in consumer law (ranging from UK/EU261, Montreal Convention, the Consumer Rights Act and other consumer laws and regulations). To this end, not only are we expert in building unique, innovative software systems but we also truly understand the complaints running through our software and the industries we serve.

News from DDRT

New AI recruitment

DDRT is delighted to formerly announce the launch of its new artificial intelligence (AI) team...

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Ready to Discuss Possibilities?

Learn how DDRT’s AI-powered, bespoke solutions can help your business

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